Frequently Asked Questions

  1. Once I have access to the paltform, what should I do?
  2. If I have a question, who should I contact?
  3. Does it cost anything?
  4. Can I invite my friends or family to monitor my progress?
  5. How long do I have access to the platform for?
  6. Is the platform open to men also?
  7. How can healthcare providers get involved?



When you first gain access to the platform, start by completing any tasks on the dashboard under the “To Do Today” section. From there, explore the wide variety of content available to you in the health library.

You can email for any questions regarding our platform and its programs. If you already have access to the virtual Platform, you can send a message to "The Virtual Team" through the platform's "Conversations" tab.

No. Access to this platform is free of charge. If you receive health coaching, this service is also complimentary. However, it is important to note that there is no access to physicians, cardiologists or other services offered by the University of Ottawa Heart Institute.

Yes. Your family and friends can register to use the platform and you can add them as your circle of care to give them access to your health profile and care plan.

You can remain on the platform for up to one year after your graduation from your program.

Yes. The platform is for women and men. Anyone can access the platform no matter their sex or age. Based on their characteristics, they may receive a different care plan since the platform is tailored for each individual. For example a man, aged 66 will receive a different program than a woman aged 33, and vice versa. 

The Virtual Platform encourages individuals to actively participate in the self-management of their own health and wellness with the support of their family, friends, advocates and healthcare providers.  Keeping patients informed of their condition, treatment history and “road map to health” is easy using our Circle of Care feature where patients can share their care plans with their circle of care. The conversation feature also allows for secure online communication between patients and their circle of care. 


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